In the real world, is a disclaimer enough to manage expectations of your website visitors? Are you indeed clarifying everything on your website so that, however unsophisticated the website visitor… CONTINUE
Misleading Communications
In the context of what is ‘misleading,’ there are five critical areas to consider: Legal Information vs. Legal Advice Case Results Are we establishing an attorney-client relationship through the contact… CONTINUE
Yelp and Multiple Listings
Yelp is one of those directories where you’ll often find more than one listing for yourself. Anyone with an opinion about you, positive or negative, can leave a review. And, unfortunately, if they… CONTINUE
Getting Positive Reviews on Yelp
A negative review on Yelp can have an impact upon how people feel about your law practice. And you will get them eventually. It doesn’t matter how good you are… CONTINUE
Lawyers, Plumbers & ‘The Golden Five Minutes’
There was a study at Ohio State University that found what they referred to as ‘The Golden Five Minutes.’ They learned that if someone calls you up, you absolutely must pick up… CONTINUE
Time Is of the Essence: Securing Clients in a “Thin Market”
Q: How Long Will Leads Wait For Your Response? A: Legal services is a “thin market,” meaning that people who are at a crisis point and need to hire a… CONTINUE
Dealing with Negative Yelp Reviews
What to Do with Negative Reviews. It doesn’t matter how good you are or how well you did in a case with an unfortunate set of facts and circumstances, occasionally… CONTINUE