In the real world, is a disclaimer enough to manage expectations of your website visitors? Are you indeed clarifying everything on your website so that, however unsophisticated the website visitor is, they aren’t misled by what they read on your website? I would suggest that while it would be nice for people to read your disclaimer and […]
Misleading Communications
In the context of what is ‘misleading,’ there are five critical areas to consider: Legal Information vs. Legal Advice Case Results Are we establishing an attorney-client relationship through the contact that we’re making with the client? Does ‘contingency fee’ mean free of charge? (This is not something that is addressed in the Model Rules, but […]
Yelp and Multiple Listings
Yelp is one of those directories where you’ll often find more than one listing for yourself. Anyone with an opinion about you, positive or negative, can leave a review. And, unfortunately, if they don’t find your listing, they may simply create a new one. This can lead to duplicate or misleading entries. As a case-in-point, The Bar Association […]
Getting Positive Reviews on Yelp
A negative review on Yelp can have an impact upon how people feel about your law practice. And you will get them eventually. It doesn’t matter how good you are and how hard you worked on a case, faced with bad facts and circumstances, you may get a result that is disappointing to the client. […]
Lawyers, Plumbers & ‘The Golden Five Minutes’
There was a study at Ohio State University that found what they referred to as ‘The Golden Five Minutes.’ They learned that if someone calls you up, you absolutely must pick up the phone, or have somebody else pick up the phone, but some human has to pick up the phone. If it’s after hours and they […]